Last updated April 7, 2020
Dear UCSF Health Patients, Families and Visitors:
Your safety is our highest priority.
UCSF Health teams are working around the clock to stay on top of the evolving COVID-19 situation to ensure both excellent patient care as well as family and visitor safety.
Under the authority of City and County of San Francisco Health Officer Order No. C19-06, UCSF Health is restricting visitors from all of our hospital and clinic facilities.
Additional Information for Families of Patients in Our Hospitals
- Patients and their loved ones must designate a single individual who will be the point of contact for all information and conversations with the care team.
- The designated point of contact will be responsible for sharing information with other family members or loved ones that should have this information.
- The designated point of contact will hear from a member of the care team at least once a day for regular updates, or more frequently if there are significant changes in the condition of the patient or their care.
- Some exceptions may apply as determined by the caregiving team.
Additional Information for Patients of UCSF Helen Diller Family Comprehensive Cancer Center
Our patients with cancer are at higher risk of more severe disease if they do get COVID-19. Thus, the UCSF cancer center services will be implementing several new practices in order to keep our patients, their family and loved ones as safe as possible.
- Converting any in-person visits that are safely able to be performed remotely to a video visit.
- Re-scheduling to a later date any non-urgent x-rays, scans, blood tests, procedures and clinic visits.
- Implementing COVID-19 symptom and exposure screening prior to all scheduled visits via a telephone screening system, a MyChart message, and/or a personal call by clinic staff. Screening for COVID-19 symptoms will allow us to get you the right care, like the COVID-19 testing as needed.
- If you need to be seen in person, you will be screened at the entrance of the building prior to being allowed inside.
- In order to allow families and caregivers to participate in the visit, we ask that you use your phone or an iPad to call in or FaceTime into the visit.
- For Infusion and Radiation Oncology patients who rely on a caregiver to drive them, we have a "visitor waiting" area in the Patient & Family Cancer Resource Center at Mount Zion and Mission Bay, or the City Lights Room on the 1st floor Millberry Union at Parnassus. The caregiver can also choose to drop off and return at the end of treatment for pick up. Staff will collect the caregiver's contact information so staff can communicate end of treatment time and coordinate pick up.
Additional Information for Patients at Our Clinics and Outpatient Centers
No visitors are permitted except in the following circumstances where one (1) caregiver is required to accompany the patient to their visit and/or treatment:
- Family members of patients who are in comfort care/hospice care.
- Visits by anyone who is legally authorized to make decisions for the patient, whether by operation of a DPOA (durable power of attorney) or conservatorship, or a surrogate decision maker as recognized by the provider team for patients who lack decisional capacity.
- Support persons for patients with developmental disabilities, physical disabilities/limitations or cognitive impairment who require assistance.
- Support persons for patients who have delirium and/or dementia where the presence of the visitor is necessary to reduce the patient’s delirium, reduce the risk of falls or other injury and otherwise reduce the risk of medical or clinical harm.
- Visits by family and legal advisors to update a patient’s will or other legal papers.
- Unique situations that may arise where the visitor’s need should be discussed with the on-site manager.
- Evaluations for liver transplant that require a patient to bring a caregiver or other support person.
- For pediatrics: All patients with an appointment in a pediatric clinic or pediatric infusion center.
- For Orthopaedic Institute Surgery Center: All surgical patients may be accompanied by a caregiver or support person who is their source of transportation.
In all cases:
All support persons/visitors must be screened for symptoms of COVID-19; those screening positive will not be permitted to visit, and will be given explanatory material, including instructions on hygiene and social distancing and a recommendation to seek care from their primary provider.
All support persons/visitors who are allowed under these exceptions will receive a "Visiting Responsibility" instruction sheet, including direction on handwashing, social distancing, other infection prevention measures and limitations on movement within the ambulatory care facility.